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There is no street parking allowed between 2 a.m. and 5 a.m. Up to six times a year each homeowner may park on the street overnight after notifying the Police Department. Please click here to request overnight parking.
Come visit us at the Police Station with cash or check. Village Hall can take cash, check or credit/debit cards. Pay online here, but first please confirm you are paying a Village ticket/ordinance violation and not a State of Illinois fine using this guide.
Call the Village Hall at 847-464-5533, Monday through Friday from 8:30 a.m. until 5 p.m. or email firstname.lastname@example.org and let us know you moved in. We will need your new address, full name, phone number, and the closing date in order to establish your new account.
The Village currently accepts the following payment methods:
*The Village does not recommend mailing payment in order to ensure that we receive your payment immediately. *
Bill cycles are 2 months long, beginning the first day of odd-numbered months and ending at the end of even-numbered months.
Bill Mailed beginning of:
Bill Due first Thursday of:
Bills are mailed at the beginning of odd-numbered months and are due the first Thursday of even-numbered months.
Dates specific to this year can be found on the Utility Billing Calendar
Bills are not available to be viewed online at this time. An emailed duplicate can be requested via email@example.com.
At the present time we offer several alternatives for payment: check in the mail or in the drop box; check, cash or credit card in the office; online payment; or direct debit from your bank account on the due date.
In order to fund operation and maintenance for municipal water treatment and sewage treatment facilities, the Village assesses an equitable utility bill to each property owner in Pingree Grove. The flat rate for water/sewer service is $45.00 per month plus $7.00 for every 1,000 gallons of water used. Usage is calculated using the measurement from the meter located at each individual property. The flat rates can be broken down for further context:
The most frequent reason for an unexpected high water bill is a leak somewhere in your home. If you cannot see water leaking in a sink or the washing machine it is probably in the toilet. The easiest way to check for a leak is to take food coloring (or sold in the baking aisle at the grocery store, and test kits available to Village Hall in limited quantities) and put it into the toilet tank. If there is a leak the water will color the water in the bowl with the dye. A leaky toilet can use about 800 gallons of water a day. Leaks can be easy to fix with a repair kit from the hardware store.
Water bills are always due the first Thursday of even-numbered months. Any account not paid in full is automatically mailed a reminder notice of the balance currently due, with a new due date.
We understand that unexpected things happen- the first time your payment is received late, we will mail a reminder notice but the penalty is waived. Additional late payments will receive a 10% penalty.
If both due dates pass and the utility balance remains outstanding, we will deliver a final notice reminder (green sticker) with a shutoff date listed. Please call or contact the Utility Billing Department if you are unable to make full payment to avoid shutoff and allow us to go over possible options to avoid disconnection.
Water service reconnection requires payment of the balance in full plus a reconnection fee of $75. Payment can be submitted via cash or check payment at the Village Hall front desk, a check may be dropped in the 24/7 Drop Box at Village Hall, or credit/debit payment can be made online. After payment is submitted, please contact the Utility Billing Coordinator to dispatch a technician for reconnection. The Village does require someone present inside the home during reconnection to ensure no fixtures are running or leaking unobserved.
Public Works performs reconnections 7:00 am-2:30 pm but the administrative office is open 8:30-5. For reconnections after 2:30 please plan on scheduling the day before with the Utility Billing Coordinator. Reconnections can be performed outside of normal hours for an additional $75 fee. For reconnection after hours, please call 630-232-8400 after your payment (including reconnection fee) has been submitted.
Residents who will be away from their home for more than 2 months may inquire if they are eligible for a Voluntary Service Suspension. Service must be discontinued entirely, so if someone is at the house to perform work requiring water or if the home is for sale and water is required for real estate showings, the voluntary service shutoff may not be a viable option. Service re-connection is $75. Please see additional information and application.