Water bills are always due the first Thursday of even-numbered months. Any account not paid in full is automatically mailed a reminder notice of the balance currently due, with a new due date.
We understand that unexpected things happen. The first time your payment is received late, we will mail a reminder notice but the penalty is waived. Additional late payments will receive a 10% penalty.
If both due dates pass and the utility balance remains outstanding, we will deliver a final notice reminder (green sticker) with a shutoff date listed. Please call or contact the Municipal Center (847/464-5533, ext. 1511) if you are unable to make full payment to avoid shutoff and allow us to go over possible options to avoid disconnection.