WATER & SEWER UTILITY BILLING

The Village utility bill is issued on a bimonthly basis. Meters are read at the end of each even numbered month, bills are mailed in odd numbered months, and payments are due by the 1st Thursday of each even numbered month. See billing calendar for details.  Payments are due at the Municipal Center by 5 pm on the due date. Any payment received after the due date will be charged a 10% late fee.

Establish or Stop Water Service


The Village requires a minimum of 48-hours notice for establishing new service or stopping service. Please review and be ready to provide all required information to process your request.

​View Account Online


Customers can access their utility account information online by via the Village's online utility billing portal, where you can pay your water and sewer bill, view billing history, or track water consumption. In order to use the account portal, you will need your ACCOUNT NUMBER and PIN located at the top of your utility bill. 

Utility Bill Payment Options

Automatic Debit Payments (Auto Pay)


For your convenience the Village offers automatic direct debit from your checking account for payment of utility bills. This is a free service. Simply complete the Auto Pay Form (PDF), attach a voided check or account confirmation from your bank, and submit via email to utilitybill@pingreegrove.org, or drop off at the Village Municipal Center during normal business hours. Your payment for the next billing cycle will be automatically debited from your checking account on the date due.

Online Payment Options


Credit/Debit Card
Using the Online Utility Billing Portal, you can make an online payment using a credit or debit card. A 3% processing fee will be added by the card processor (minimum of $1.50).
Electronic Check
Electronic check payments are now an available payment option on the Utility Billing Portal, with a low flat fee of $1.50 (for payments up to $10,000).

Telephone Payment System (for single payment)

You may make an automated telephone payment by calling toll free: 844-904-2281. Fees charged for this service will be the same as the listed online fees.

Additional Payment Options​


Other options for bill payment include mailing your payment to the Municipal Center, dropping payments off in the drop box in the parking lot of the Municipal Center, and submitting a request for payment to your own bank. An electronic payment from your bank account is only available through the Village's autopay system. Any request you independently make for payments from your bank are mailed to the Village in the form of a paper check. Please plan accordingly.