Utility Billing

The Village utility bill is issued on a bimonthly basis. Meters are read at the end of each even numbered month, bills are mailed in odd numbered months, and payments are due by the 1st Thursday of each even numbered month. See billing calendar for details.  Payments are due at the Municipal Center by 5 pm on the due date. Any payment received after the due date will be charged a 10% late fee.

Establish New Account or Stop Service
The Village requires a minimum of 48-hours notice for establishing new service or stopping service. Please contact the Village at the number listed under Contact Us (Ext. 1511) to provide all information needed to process your request. If you prefer to send this information electronically, Click Here for information.

​View Account Online

**ONLINE ACCOUNT LOOKUP NOW AVAILABLE**
The Village now offers the convenience of viewing your utility account through an online portal. Customers can view account balances, billing history, and water consumption. You will need your ACCOUNT NUMBER and the PIN NUMBER located on your most recent Utility Bill in order to access your account. For reference, your assigned pin number can be found directly adjacent to your account number on your bill.

Payment Options


Automatic Debit (Auto Pay) Payments


For your convenience the Village offers automatic direct debit for payment of utility bills. Simply complete the Auto Pay Form (PDF) and submit it to the Municipal Center with a voided check attached. Your payment for the next billing cycle will be automatically withdrawn from your account on the due date. You may still be required to pay the balance due for this billing cycle. Call the Customer Service Representative at the Municipal Center to verify.

Online Payments


COMING SOON: PAYMENT OPTION DIRECTLY FROM ONLINE BILLING PORTAL!



Until the new payment option is enabled on the Online Billing Portal, to make online payments using a credit or debit card, visit the Pingree Grove E-Pay website. Be sure to select one-time payment. A 2.25% processing fee will be added by the card processor (minimum of $1.00).

Additional Payment Options


Other options for bill payment include mailing your payment to the Municipal Center, dropping payments off in the drop box in the parking lot of the Municipal Center, and submitting a request for payment to your own bank. Electronic payments from your bank are only available through the Village's autopay system. Any request you independently make for payments from your bank are sent to the Village in the form of a paper check. Please plan accordingly.

Leaks


The Public Works Department is responsible for repair and maintenance of the Village's water system; however, it is the customer's responsibility to detect and repair leaks in their water system. If you have experienced a larger than anticipated bill, please consider several potential causes, including outdoor watering or hosting overnight guests. Often, the most common reason is for a running toilet. In the event you receive a bill that is higher than normal, the Village suggests you conduct the following test: 
  • Add a small amount of food coloring into your toilet tank.
  • Wait 15 minutes without flushing. If your toilet bowl water is colored, you have a leak.
Other suggestions are:
  1. Check that your water softener and/or April Air systems are working properly.
  2. Check all outside faucets for leaks.

Catastrophic Water Loss Policy


The Village has a Catastrophic Water Loss Policy (PDF) for cases where there has been a major domestic plumbing issue such as a broken pipe. If you have experienced a catastrophic water loss and would like an opportunity for your utility bill to be adjusted, please review this policy and the requirements to be considered for an adjustment. The Policy does not cover any loss due to toilet leaks.